The lead, product – wfm p&c technology oversees the service management and application ownership of wbd's online time & attendance (ota) and workforce management (wfm) platform. This role ensures comprehensive application management by collaborating with internal technical teams in india and utilizing top-tier solutions to fulfill business requirements.
key responsibilities:
1. lead the internal support team to deliver application management and enhancements for workbrain, addressing the needs of clients, union stakeholders, and payroll.
2. monitor sla metrics, identify risks, and escalate issues to senior management.
3. manage a pipeline of enhancements and project requests, focusing on improving existing solutions and implementing new ones.
4. provide project management and technical solutions for capital projects and enhancements, emphasizing governance and minimizing business impact during organizational change management.
your role accountabilities:
end user support & engagement
1. serve as the primary point of contact for end users, building and maintaining strong relationships to address their needs and clarifications.
2. design and implement custom overrides to meet specific client needs, enhancing payroll processing and functionality.
3. collaborate with the business to implement solutions, supporting organizational change management during cutovers.
technical leadership
1. provide technical expertise by addressing application challenges and developing custom solutions when needed.
2. manage enhancements and customizations in workbrain to meet client, union stakeholder, and payroll needs.
3. improve the time and attendance (t&a) experience by enhancing the application functionality to facilitate employee time entry.
4. design and implement custom conditions, payrules, entitlements, leveraging core apis & groovy frameworks to meet payroll processing requirements.
5. develop and configure entitlements and accrual policies with balance types, implementing custom solutions.
6. lead coding efforts, including business layer development, interface design, and service implementation, as required for projects.
7. ensure code quality by conducting peer reviews, raising clarifications when needed, and adhering to coding standards.
8. analyze functional specifications to assess the impact of proposed changes, preparing detailed design approaches for review.
enhancements & project delivery
1. maintain a pipeline of enhancement and project requests to improve current solutions and implement new ones.
2. provide technical solutions and project management for capital projects and enhancements, ensuring proper governance and minimal business impact.
3. lead estimation efforts for projects, ensuring accuracy and feasibility of timelines.
4. oversee resource allocation and workload balancing for the offshore team, ensuring alignment with roadmaps and timely execution of deliverables.
5. monitor and manage service level agreement (sla) metrics, identifying risks and escalating issues as necessary.
6. provide technical guidance to ensure the team delivers high-quality solutions that meet business requirements.
7. lead and collaborate with offshore technical teams to ensure effective execution and quality delivery.
stakeholder engagement & collaboration
1. facilitate analysis meetings with clients to gather, prioritize, and communicate business/system requirements for enhancements and projects, ensuring all requirements are thoroughly documented and understood by the team.
2. ensure alignment with union rules, payroll processes, and overall business requirements.
3. collaborate with payroll teams to understand, interpret, and clarify both functional and technical requirements, ensuring alignment with project standards and business needs.
documentation & compliance
1. deliver high-quality documentation, including functional/technical requirements, testing, and compliance with sox standards.
2. develop comprehensive enhancement design documents, including timelines and total pricing details.
business process optimization
1. drive improvements in business processes and align key metrics with ota/wfm solutions to support organizational needs.
2. advocate for streamlined workflows, reducing complexity and improving user experience.
qualifications & experiences:
1. 6-7 years of information technology experience in an active role supporting a portfolio of applications across multiple technical platforms.
2. 2-4 years previous supervisory experience with internal or external employees/contractors.
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