*responsibilities*:- regularly reviewing and evaluating interactions between intake agents and potential clients via recorded call monitoring.- managing a team of quality assurance agents.- providing constructive feedback aimed at improving individual and team performance.- ensuring standardization and compliance with communication guidelines.- tracking call performance metrics and generating comprehensive reports on findings.- identifying areas for improvement and developing strategies to optimize them.
*key requirements*:- proven experience as a quality assurance specialist or similar role.- excellent listening, verbal, and written communication skills- full proficiency in english and spanish are required.- exceptional attention to detail and strong organizational skills.- crm software experience is a plus, (hubspot, salesforce, etc.
)- strong computer proficiency and the ability to independently resolve common technical challenges.
*compensation: $6 - $8 usd per hour, depending upon experience*technical requirements*:- a quiet workspace free of distractions.- a personal computer running windows 10/11 or mac os x.- a strong, stable internet connection.- a usb headset for clear communication.- preferably a dual-monitor setup for increased productivity.
*qualifications*:- prior experience in a call center or intake/customer service environment is required.- proficient in both english and spanish communications, written and spoken.please submit your english resume, as only applicants with attached resumes will be considered.pay: $90.00 - $130.00 per hourexpected hours: no less than 42.5 per week*experience*:- call center: 2 years (required)- customer service: 4 years (required)*language*:- english (required)- spanish (required)work location: remote