Description- operational customer complaint handling (incl. 8d's, a3, inspection reports,...)- control of root cause analysis process- control of sorting on customer plants, managed of replacements, etc- control of the definition and control of corrective and preventive actions- monitoring and maintenance of customer portals or customer score cards- continuous improvement and lesson learned process regarding customer quality cases- ensure that awareness of the customer specific requirements is carried out within the organization- facilitate methodologies to properly analyze customer specific requirements in order to meet customer expectations and identify relevant kpi's*qualifications*:- industrial engineer, mechanical, mechanical administrator, similar- 3 years or more with professional experience in manufacturing industry in quality areas- 2 years in conferences and / or visits to english-speaking customer desirable- experience working with international teams on quality issues- mandatory english languagecontinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2020, continental generated sales of €37.7 billion and currently employs more than 192,000 people in 58 countries and markets. On october 8, 2021, the company celebrated its 150th anniversary.