Posted 3 days agodescriptionhampton inn & suites is seeking a friendly, dependable, and service-oriented pm front desk agent to join our front office team.
as a key member of our hospitality staff, you will be the first point of contact for evening guests, handling check-ins, check-outs, guest inquiries, and providing exceptional service throughout their stay.
this role is perfect for someone who thrives in a fast-paced environment, loves helping people, and takes pride in creating a warm and welcoming atmosphere.responsibilitiesgreet guests upon arrival with a warm and professional demeanorhandle the check-in and check-out process efficiently and accuratelymanage reservations and room assignments in the property management systemrespond promptly to guest requests, questions, and concernscommunicate effectively with housekeeping, maintenance, and other departments to ensure a seamless guest experiencehandle guest payments and process transactions, including cash, credit card, and direct billingbalance the cash drawer and complete end-of-shift reportsmaintain the cleanliness and organization of the front desk and lobby areasassist in resolving guest issues or complaints with patience and professionalismfollow all hotel policies, procedures, and safety standardsmake sure every hotel guest has a pleasant stayqualificationsfront desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not requiredmust be computer proficient; experience with accounting or reservation software is a bonushigh school diploma or equivalent required; some college preferredgreat communication and excellent customer service skills are required#j-18808-ljbffr