Job title: customer services and sales representative
working days: 5 days per week, 8 hours a day. (2 days off a week)
department/group: sales
*salary*: $16,000 mxn for the first training month, base salary will raise at month #2 and a bonus structure will be added on month #3
location: puerto aventuras marina, méxico
job description: riviera maya catamarans is looking for an experienced and motivated sales agent. This is an onsite, in-office, position in puerto aventuras marina. Sales and supreme customer service skills are required.
Rmc is a re-seller company that offers boat tours (public and private) in the whole riviera maya and cancún.
The company culture at riviera maya catamarans, associated with businesses is relaxed; however, the aims and goals are high, as are expectations for our team members. Staff is expected to self-manage, self-motivate and work in a task-oriented manner, focusing on making sure, the work is done well and on time.
*requirements*:
this position requires a person with formal sales training, ideally in tourism, and no less than 2 years’ experience working full-time in the travel industry, ideally with a tour operator.
*in addition, applicants must be fluent in written and spoken english and spanish.*
role and responsibilities
the sales agent will be responsible for the day-to-day sales operations. This includes, but is not limited to:
sales/marketing:
- customer services, (online, over the phone, chat, whatsapp, etc) ensuring high levels of customer satisfaction
- answering all sales channels in a timely manner throughout the day, preferably within 15 minutes of receipt.
- make quotes and provide information in the system for direct clients, travel agents and concierges.
- making invoices, taking payments over the phone or website link, monitor payments.
- confirm bookings with vendors.
- checking google reviews, yelp and tripadvisor, and other review sites and responding where necessary
- helping to ensure great guest experiences and promoting/upselling other services
- monthly reports. (hubspot, quotes, drop holds, report for bookings and confirm with vendros, etc)
operations:
- assist with operation when needed.
- checking in and greet of groups / check out
- greet out.
- opening / closing office and ensuring everything is in order
preferred skills:
- excellent computer skills with good knowledge of microsoft office programs and other project management software.
- flexible, proactive, self-motivated with excellent team work skills
- excellent communication skills
- revenue and goals orientated
- strong organizational skills with attention to detail
- problem solving skills
- strong interpersonal skills
pay: $16,000.00 - $18,000.00 per month
*experience*:
- ventas: 1 year (required)
work location: in person