Sr manager, hr shared services
sr manager, hr shared services
apply locations: mx - guadalajara
time type: full time
posted on: posted 3 days ago
job requisition id: req-2025-8958
insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
we are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
job description
job title: global service owner (hr-gso), senior manager – insulet global business services (igbs)
department: global hr services
position overview:
we are building a new (greenfield) insulet global business services (igbs) organization to support the rapid growth of our company through excellent business services, delivered in an optimized model from a capability center in guadalajara. The global service owner (hr-gso) has overall responsibility for the successful delivery of hire to onboard transactional processes across the candidates & employees experience, globally. The role will work collaboratively and collectively across the hr function to drive quality and timely transactions with delightful experiences. The role will ensure compliance with legal and regulatory requirements, hr policies and practices, and provide guidance and resolutions for escalated employee/candidates concerns. This dynamic leader will enhance hr service delivery through innovative processes, technology, and continuous improvement to deliver a best-in-class employee experience to our employees.
key responsibilities:
* manage the end-to-end delivery of the hire-to-onboard process across all regions, overseeing activities including interview scheduling, offers, pre-employment screening, pre-boarding, contracts management, and onboarding, ensuring compliance with insulet policies and procedures.
* build, lead, and maintain a strong global services team across multiple geographies and time zones to own the companywide hr services function (including talent acquisition support, onboarding, benefits administration, offboarding, workday updates, etc.).
* provide regular direction and communication to team members to ensure requirements are met and work is completed with quality, speed, and delightful experiences through effective recruiting, training, coaching, and team building.
* ensure process execution quality via establishing standards and procedures and conducting audits to recommend process improvements and innovative solutions.
* lead a team of hr services professionals to deliver accurate and timely service to the broader hr team, driving for improvements in the team's performance while maintaining compliance.
there are five primary objectives of the role:
1. keep running the actual operations in place and manage knowledge transfer activities during the transition of new work into igbs.
2. lead the delivery of the services, according to the specification and design.
3. manage and resolve service issues.
4. build collaborative relationships with key colleagues, especially functional leaders who are customers of igbs services.
5. collaborate to drive continuous improvement of the services, including process and experience excellence activities.
education and experience:
* bachelor’s degree in human resources, business, communications, or a related field.
* 8+ years of experience working in human resources or a related field.
* experience in gbs implementations, service delivery, experience excellence, and process automation.
preferred requirements:
* 5 years of people management experience with demonstrated success in building, leading, and motivating effective teams.
* 3 years of experience with workday.
skills/competencies:
* track record of working in a customer-focused environment with an emphasis on slas and continuous improvement.
* ability to lead, coach, mentor, and motivate a diverse team.
* knowledge of case management solutions preferred.
* able to manage multiple priorities and demonstrate objectivity and results-oriented initiative.
* ability to communicate and interact effectively with different levels of the organization.
* must be flexible, work well under pressure, and adapt to change.
* strong customer service and teamwork orientation.
* advanced skills in ms office, workday, and other related technologies.
* demonstrating role model behavior as a positive and professional representative of insulet and the hr team.
* continuous improvement mindset, consistently seeking opportunities to enhance efficiency and effectiveness.
* confidentiality in handling sensitive information.
physical requirements (if applicable):
* some international travel will be required, approximately 10% to 20%. Existing us visa preferred.
* this position is performed in a traditional office environment and accesses information using a computer.
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