*company description* about avery dennison*job description* avery dennison is seeking a customer servicer supervisor to lead the queretaro customer service team, reporting to the customer service manager, north america.
you will provide support and supervise the day-to-day activities of the customer service team, delivering excellent customer support, with the goal of ensuring customer satisfaction and execution of the operation plan.
*responsibilities*:- coordinate and supervise daily activities of the team and responsible for team leadership and development such as: team vacation schedule, training, coaching- order follow up with our warehouses and plants, and proactively communicate supply chain issues and provide alternatives.- communicate, implement and interpret customer service policies and procedures.- identify and coordinate the implementation of new process improvements and initiatives, coordinate the customer service function with other functions, e.g.
commercial, operations functions.- identify any customer concerns, investigate and resolve problems, and respond to customer inquiries.
champion customer needs and follow-up on customer inquiries.- provide responsive order management support including order entry, or expediting and shipment information to customers.- coordinate team efforts to support the sales team to achieve the operating plan.- support the training and development of the customer service team, estimating workload needs, etc.- act as team role model and change-agent, positively lead and influence team members to collaborate together to achieve individual and business goals.- typically does not spend more than 40% of time on day-to-day order management activities (until the team is complete more time will need to be allocated to daily order management and order entry)*qualifications*- high school diploma or equivalent required, bachelor's degree a plus.- fluent english required, other european languages a plus.- 5+ years experience in b2b customer service in multinational companies; experience in leading ateam is plus.- strong written, verbal communication skills across levels and multiple functions in the organization- good knowledge of applicable computer systems, such as microsoft office or google tools, in particular excel and powerpoint, and erp systems, for example oracle fusion, sap, etc.- excellent customer service skills.- possess leadership, mentoring, training and project management experience and skills.- strong reporting and presentation experience and skills.