*job description*it help desk analyst will report to the service delivery manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all pc, mac-related, office 365, network issues with a goal of first contact resolution.1+ years of experience working for a managed service provider, msp or remotely supporting multiple external clients required*job profile*- support windows and mac desktop and laptop computers- general access and connectivity issues- basic administration of user accounts and groups- take ownership of trouble tickets, working and tracking issues to resolution- record detailed information into service desk ticketing system- support for mobile devices such as iphones and android phones- occasionally act as a liaison between partners/clients and noc team in india- 2 plus years of experience in a service or help desk desk/inbound support center environment- windows and apple operating systems- proficient in active directory- knowledge of network basics- knowledge of vpn basics- excellent communication, written and verbal are vital- excellent customer service skills are vital- college or technical institute degree in information technology or other related discipline required.- comptia network+/security+/a+, or ms365 role-based certifications an asset- customer service, especially with inbound phone contact*about flexis*flexis is a global provider of outsourced service desk, noc and soc solutions to clients in us and canada.
our state-of-the-art network operations center is staffed 24/7/365 by technology experts who proactively monitor, troubleshoot and remediate problems on managed devices.flexis also provides a turn-key, 24x7 soc as a service including the technology and security expertise necessary to secure your it environment.
our managed security service combines people, intelligence, analysis and technology to provide you with end-to-end security monitoring, threat detection, and incident response.pay: $9,863.10 - $24,097.38 per month*experience*:- it help desk: 2 years (required)*language*:- english (required)work location: remote