Our client is building the future of ai-powered customer engagement, with raisa, an ai assistant transforming interactions across retail, education, and service industries.
our platform enables businesses and resellers to self-serve, configure, and deploy ai assistants that enhance customer experience.we are seeking a highly experienced, hands-on ai-powered service delivery manager to oversee product development deliverables, refine requirements, and lead devops and qa testing.
this is a contractor role that requires a blend of strategic oversight and hands-on execution—ensuring the smooth development, testing, and deployment of our ai-powered platform.what will you do:oversee the development team's deliverables, ensuring high-quality execution and adherence to timelineswork closely with the product owner to refine product requirements, aligning technical execution with business goals.
lead devops efforts, managing ci/cd pipelines, cloud infrastructure, and deployment automationget hands-on with qa testing, ensuring that ai-driven interactions, self-serve workflows, and integrations meet quality standardsfacilitate collaboration across distributed teams, ensuring seamless communication between us-based product leadership and the development teams in india & eastern europeown service delivery workflows, optimizing ai-powered customer engagement, automation, and self-serve ecosystemsbuild saas onboarding flows, customer dashboards, and self-service configuration tools, ensuring seamless user adoptionproactively identify and resolve bottlenecks, ensuring ai services scale efficiently and perform optimallyrequirementswhat you bring:experience in ai service delivery, customer success, or product-led growth (plg) modelsentrepreneurial mindset taking full ownership, automate workflows, and drive adoptiondeep understanding of ai-powered customer engagement, automation, and self-serve ecosystemsexperience building saas onboarding flows, customer dashboards, or self-service configuration toolsfamiliarity with ai-powered chatbots, voice assistants, and customer experience analyticsstrong devops experience—managing cloud infrastructure, ci/cd pipelines, and automated testingproven experience leading global development teams, ensuring seamless execution across time zoneshands-on experience in qa testing and system optimization for ai-powered applicationsseniority levelmid-senior levelemployment typecontractjob functionproduct managementindustriesit services and it consulting#j-18808-ljbffr