.*join a team recognized for leadership, innovation and diversity*:*role*:- manage microsoft teams, skype for business 2015/2019 and uc solutions (on-premises and online), uc devices, sbas and sbcs, tams and sfb enterprise voice infra- ability to build and transform microsoft uc solutions (teams, o365, sfb, sba, sbc dr) for global customer.*key responsibilities*- support, operations and maintenance of onprem and cloud unified collaboration and communication infrastructure- proactive issue identification and fixing- troubleshooting issues- develop itsm enhancement projects- documentation and reporting, creation of dashboards- ensure processes are fit for purpose- support itsm adoption- automation of itsm service requests/ops and maintenance activities- participate in audits- root cause analysis*skills requirements*- o365/ms teams/skype for business/sba/sbc deployment/administration/operations/maintenance- migration from skype for business to ms teams,- ms teams troubleshooting, ms teams policies- experience in m365 admin portal: creation and implementation of microsoft teams policies- excellent understanding of voice work in hybrid scenario & voice gateways/pbx (understanding of voice codecs eg g.711, g.729)- creation and implementation of m365 data governance labels- experience in azure ad: creation and managing of aad groups and policies- aad conditional access policies- license management using aad portal- microsoft teams app integration- uc ip phone devices/ mtr administration and infra troubleshooting- experience of integrating teams within telephony systems- in-depth knowledge of audio/video/web conferencing, session border controllers/gateways, sip trunk configuration,- high availability and disaster recovery, federation, persistent chat, office web apps, firewall rules, and monitoring/reporting.- develop clear visualizations / dashboard / presentation reports to present customer and management- good understanding of windows server 2012/2016, vmware, dhcp, dns, networking*you must have*:- bachelor/masters degree in information technology, computer science, business or related field