Global cruises llc tour bus controllercompetencia del cargoeducación: técnico, tecnólogo o profesional en carreras del sector turistico.
formación: ingles avanzado (c1), deseable otro idioma extranjero, manejo intermedio excel, habilidades comunicacionales y sociales.
experiência minimo 5 años de experiência como shore excursion manager o shore excursion assistant.
*profile*:the bus controller is a key element in the operations process as his/her function involves theexecution of all the company's operations, maintains direct communication with the ship, and isresponsible for guaranteeing a good service.this position is a non-exempt hourly position and reports to the operations manager.
thisposition oversees all elements of the operation.summary / principal tasks:- unify all the records and information that can be obtained in order to achieve a solid and reliableoverall itinerary picture.
*responsible for the management and logistics of operations * responsible for communication with all ships, shore operators, port authorities, and suppliers.
*- responsible for the design and planning of operations with each of the operators and staff ateach destination.- responsible for shaping and training the staff and operators of the company worldwide.- follow company process accurately and efficiently.- responsible for port operation.- provide timely response to complaints and suggest service improvements.- know the product in order to provide the right indications when the operations occur.- perform training regarding the logistics and service of the operation.- other duties assigned by functional superiors.experience and educationminimum five (5) years of experience onboard as part of the shorex department orrelated, customer service in cruise lines or experiences in the turistic sector.- *excel*:- advance english level- communication skills- customer service skills*job types*: full-time, contract, permanentpay: $22,000.00 per month