*job number* 22207283
*job category* sales & marketing
*location* marriott puerto vallarta resort & spa, paseo la marina norte 435, marina vallarta, puerto vallarta, jalisco, mexico
*schedule* full-time
*located remotely?
* n
*relocation?
* n
*position type* management
*job summary*
responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential.
manages group/catering opportunities not handled by an event booking center (ebc).
actively up-sells each business opportunity to maximize revenue opportunity.
achieves personal and team related revenue goals.
verifies business is turned over properly and in a timely fashion for proper service delivery.
responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience.
provides service to customers in order to grow the account on behalf of the company.
*candidate profile*
*education and experience*
- *high school diploma or ged; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
*
or
- 2-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or related major; no work experience required.
*core work activities*
*understanding market opportunities & driving revenue*
- targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
- partners with group/catering counterpart to effectively manage the business opportunity.
- responds to incoming group/catering opportunities for the property that are outside parameters of the.
- handles all opportunities if property does not participate in an ebc.
- identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.
- focuses efforts on group/catering accounts with significant potential sales revenue.
- develops effective group/catering sales plans and actions.
- designs, develops and sells creative catered events.
- maximizes revenue by upselling packages and creative food and beverage.
- understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc.
and knows how to sell against them.
- closes the best opportunities for each property based on market conditions and individual property needs.
- uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
*providing exceptional customer service*
- handles complex business with significant revenue potential as well as significant customer expectations.
- builds and strengthens relationships with existing and new customers to enable future bookings.
activities include sales calls, entertainment, fam trips, trade shows, etc.
- develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
- supports brand's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- provides excellent customer service in order to grow share of the account.
- executes brand's customer service standards and property's brand standards.
- executes and supports the business customer service standards and property's brand standards.
- participates in and practices daily service basics of the brand.
- executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
- gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
*building successful relationships*
- works collaboratively with off-property sales channels (e.g.,, market sales, strategic accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- manages and develops relationships with key internal and external stakeholders.
- uses sales resources and administrative/support staff.
*additional responsibilities*
- utilizes intranet for resources and information.
- conducts site inspections.
- creates contracts as required.
- executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- marriott international is an equal opportunity employer.
we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
we are committed to non-discrimination on any protected basis, such as di