*job details*
*what you will do*:
the service & process governance senior analyst will drive the process management and improvement by implementing strong governance and establishing leading principles and standards.
*how you will do it*:
- defining & executing the process governance strategy and framework.
- develop reporting and tracking to communicate process performance and opportunity identification.
- oversee phases of the process management lifecycle including design, modeling, execution, monitoring and optimization, and ongoing support for process changes.
- provide methodology and tool support for process design and modeling.
- develop and execute a process governance and management roadmap and identify the highest value continuous improvement projects.
- function as a primary client contact for project planning, scheduling, status reporting and project budgets; establish and analyze staffing requirements within guidelines and implement projects consistent with long-range it plans and installation standards.
- performance management responsibility for direct reports, including developing/mentoring employees to build high performing teams
*what we look for*:
- bachelor's degree or equivalent work experience in process governance and management or related field.
- 1 - 3 years of experience
- thorough knowledge of process governance and improvement methodologies
- performed within an operational function of a process governance or improvement areas.
- experience with process mapping tools including l1, l2, l3 process mapping.
- possesses quick learning agility and strong business acumen with the ability to connect cross-functionally.
- demonstrated strong leadership skills by actively seeking information and listening to key constituents, understanding what needs to be achieved and influencing change when needed.
- ability to understand challenges or underlying concerns, share ideas, develop effective responses, or escalate to higher management, understand trade-offs, and decide.
- ability to lead projects or manage large, complex processes, must have a process improvement-oriented mindset.
- experience working process design and modeling products.
- advanced itil (practitioner or expert) certification with work experience in mature service management environment.
- lean / six sigma experience or certification.
- excellent verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.
- ability to prioritize, delegate and work within high performing teams to lead/support an environment driven by customer service and teamwork