.we share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - fearless, family and founders, they inspire our primos to be the best they can be and drive us forward in all we do.
but what does this mean?Being fearless: means adopting an agile mindset, being comfortable trying new things and taking risks.
we are empowered to question, challenge, and innovate.family: we treat each other, and our communities, like family.
always.founders: the spirit of entrepreneurship is at the heart of everything we do.
we see the business as if it is our own.
we do the right thing for the business, and we all take accountability for our work.when you join bacardi, you become part of our family and gain more than just a job.the customer service & logistics manager drives end-to-end supply chain efficiency, overseeing order management, warehouse operations, and 3pl distribution while ensuring high service levels and cost optimization.
this role leverages sap inventory management for accurate stock control and manages national distribution expenses to maintain financial discipline.
leading both unionized and administrative teams, the manager ensures compliance with labor laws and fosters a high-performance culture.
with a focus on continuous improvement, they optimize logistics processes, enhance customer experience, and align operations with business growth strategies.responsibilitieswarehouse managementutilize sap inventory management module with expertise in transaction usage for inventory administration, including stock adjustments (goods receipts and issues), transfers, and reconciliation processes to ensure accuracy and efficiency in warehouse operations.oversee warehouse operations managed by the 3pl, ensuring efficiency and compliance with service and cost kpis.ensure inventory accuracy by implementing audit controls and periodic reconciliation with the 3pl.optimize space management, ensuring proper product placement and handling based on rotation and demand.guarantee compliance with safety, occupational health, and customs regulations in product storage.manage safety stock and oversee inventory levels according to projected demand.ensure proper execution of receiving, storage, picking, and dispatch processes.distribution via 3plmanage the relationship with the 3pl to ensure adequate service levels in transportation and distribution.monitor 3pl performance through key kpis such as on-time deliveries, lead time, and distribution costs.coordinate delivery windows with customers and the 3pl, minimizing costs and waiting times.implement continuous improvements in logistics processes with the 3pl to optimize costs and improve delivery times.oversee transportation documentation, ensuring proper compliance with invoicing, delivery notes, and delivery records.resolve operational issues with the 3pl, ensuring quick and effective responses to distribution problems