Contact clients who have outstanding invoices
- negotiate payment terms and collect payments on time
- maintain accurate records of collection efforts and client communication
- work closely with the accounting team to reconcile accounts and resolve billing discrepancies
- attempt to resolve and de-escalate any issues.
- actively follow up with customer requests and documents all actions and other company's communication platforms.
- maintain and update customer information regularly and escalate requests to a collections manager when necessary.
- communicate regularly with teammates on the status of customer accounts and requests.
- keeping up to date on changes in sales procedures, guidelines, and policies.
- perform any other duties as assigned by collections manager.
- prepare, verify and carry out invoicing via electronic processing and reporting activities according to specific deadlines for an assigned portfolio of accounts.
- interact closely with the revenue team to ensure timely billing and investigate discrepancies on assigned clients.
- investigate and resolve customer queries.
- set-up and maintain contract files.
at veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
if you've ever wondered what's within you, there's no better time to find out.