*key responsibilities*:
- develop and manage customer communication templates.
- document and improve sales and customer service processes.
- create and maintain standard operating procedures (sops).
- compile and analyze data for actionable reports.
- provide training and onboarding support for new hires.
- conduct customer surveys and analyze feedback.
- identify and implement workflow improvements.
*requirements*:
- minimum *2+ years of relevant experience* in a similar role.
- proficiency in crm systems, microsoft office, and google workspace.
- strong communication, organizational, and analytical skills.
- experience in creating documentation, sops, and training materials.
*preferred skills*:
- familiarity with project management tools like trello or asana.
- experience with customer survey tools and techniques.
application question(s):
- do you have experience creating templates for organizational improvement?
- do you have experience working remotely or in a virtual team environment?
- do you have experience as a virtual assistant?
if so, in which areas?
*language*:
- english (required)