Customer support coordinator for radioligand therapies
job id: req-10043382
date: mar 06, 2025
location: mexico
summary
responsible for managing day-to-day operational processes, including but not limited to order scheduling and fulfillment, internal case management, pre-production planning, billing/invoicing processes, logistics, gps, and systematizing updates to customers. They will also assist with customer-related inquiries as needed.
about the role
major accountabilities:
1. manage day-to-day operational processes, including scheduling and fulfillment, internal case management, pre-production planning, billing/invoicing processes, logistics, gps, and systematizing updates to customers (i.e., batch release, delivery updates, system-specific site onboarding, and other activities).
2. support select process improvement activities associated with customer service operations.
3. as applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to team leads.
4. assist with customer-related inquiries based on customer needs/demand.
5. adhere to all applicable working practice documents (wpds), work instructions (wis), and compliance guidelines.
6. ability to work the scheduled work hours, which generally will be an 8-hour shift with two paid rest breaks and an unpaid lunch break.
7. this position will require holiday support for the cs team.
ideal background:
education:
languages:
location: this role will require a specific number of days to be in the office in mexico city, located in insurgentes sur.
experience:
* 1+ years of progressive business experience in the biopharmaceutical industry with a broad understanding of pharmaceutical sales, marketing, customer, and patient services.
* ability to manage multiple projects and consistently meet deadlines.
* strong interpersonal and time management skills, and an ability for productive collaboration across varying departments.
* detail-oriented problem solver who can make clear-headed decisions while under pressure.
* experience with systems enabling end-to-end program operations, including but not limited to customer-facing digital portals, internal case management platforms, and production planning and financial billing/invoicing tools.
* proficient in powerpoint and excel, and telephony.
* potential shifts: 4 am - 1 pm or 5 am - 12 pm (to be adjusted according to time changes in the us).
* this role will support monitoring and logistics operations in et; start shift will vary.
why novartis:
helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting, and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
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functional area: technical operations
job type: full time
employment type: regular
shift work: no
accessibility and accommodation
novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
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