Senior oracle dba is responsible for maintaining and implementing database related activities, security and establishes policies & procedures for complex database management against agreed slas to ensure database service availability and reliability.
general accountabilities
* operate effectively with minimal supervision and within a clear accountability framework.
* active role as subject matter expert as oracle dba for 18c, 12c and 11gr2 and other database specialized areas.
* liaise with database service engineer on formalization/documentation of processes, procedures, standards, guidelines, template solutions, etc.
* provide oracle dba specific services to other parts of the organization such as service engineering and other run & maintain teams.
* use of end-to-end itil processes and tools in order to manage incidents, changes, assets, and service interruptions.
* promoting use of end-to-end processes such as incident management, change management, and situation management.
* ensure appropriate escalation actions are taken, using the global tools and processes available.
* involved in any operational changes to the service, organization, tools and processes.
* interface with other parts of the hosting & storage delivery organization in an open and constructive way.
* asset management: contribute to a 100% accurate administration of supported assets, agreed service levels and billing.
* work to solve problems, produce documentation, and share learning with counterpart teams.
* participate in on-call pager rotation for reactive support and respond to monitoring alerts in a timely manner.
* ensure that work is properly documented and saved in a central repository according to specific service guidelines.
* maintain a high level of customer satisfaction.
* conveys goals and objectives clearly, interprets customers’ requirements and implements the expected service delivery.
* services impact: high indirect accountability; downtime of database services would have major potential impact on the customer’s business.
job qualifications
education:
* bachelor's degree preferred.
* itsm foundation training required.
* preferred with certification in oracle database.
technical skills
* 3+ years of experience in a multi-disciplined it environment with strong background in service delivery, operational support, and proactive management.
* 5+ years of experience with oracle rac dba.
* 10+ years of experience in an it function.
* excellent technical knowledge of oracle 18c/12c/11gr2, oracle rac 11gr2/11gr1 on linux and unix. Accreditations like oracle certified professional are a plus.
* experience with oracle single node cluster.
* experience with integration and support of backup software (net backup, rman).
* experience with oracle database migrations, upgrades, and patching.
* experience in resolving complex database performance and application issues.
* oracle database tuning and performance - usage of statspack, awr, addm, ash and unix native commands.
* oracle dataguard physical standby configuration, build and support including dataguard broker.
* having knowledge of mssql / mysql / db2udb database is a plus.
* storage considerations for oracle database performance.
* oracle backup and recovery configuration and procedures.
* oracle enterprise manager/grid control for environment standardization.
* understanding of server and storage technology, especially in the area of high availability.
* provide support to customer application teams for database design.
* support customer application teams in performance tuning activities.
* data gathering and analysis skills (for the internal performance monitoring and service level management).
professional skills
* fluent english language skills required: verbal and written communication.
* self-motivated and disciplined.
* strong stakeholder relationship management skills.
* strong investigative and analysis skills.
* strong technical and process design and implementation skills.
* strong communication and presentation skills along with the ability to work in a highly collaborative environment.
* ability to work creatively and analytically in a problem-solving environment.
* manages multiple priorities in a high-pressure environment.
* have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.
* able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.
* proven experience working within incident, problem and change management programs and developing maintenance plans related to storage environments is preferred.
* strong interpersonal skills to interact with fellow team members, fellow giti teams both regionally and globally, customer project resources for project-type activities, and various customer and customer segment representatives.
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