Position summarythe hr service center coordinator (tier 1) is responsible for providing first-line hr support to our owens and minor family of current and former teammates. This includes, but is not limited to, responding to inquiries via identified contact channels, serving as a sme for tier 1 support, managing cases within salesforce, and overall providing a smooth experience for hrsc customers. This role will be knowledgeable across all hr specializations (hr policies, benefits, hris, etc.) and accurately resolve questions within defined slas. Essential job functions:provide excellent and professional customer service via phone and email channels.act as subject matter expert for tier 1 support. Research and resolve all questions within a timely manner as defined by slas.determine root cause of issues and suggest process improvements. Autonomously resolve questions with little to no supervision.understand and successfully navigate hris systems including workday and salesforce. Understand and clearly articulate hr policies, processes and procedures.routinely contribute to improving hr services, processes and procedures to increase hrsc customer experience and satisfaction. Accurately process hr administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc. Supplemental job functions: performs additional duties as directed.qualificationsrequired education & experiencebachelor’s degree preferred1-2 years of experience working in hr service center or customer service1-2 years of human resources experience1-2 years of workday experience1-2 years of case management experience (salesforce, servicenow)proficient in microsoft suitepreferred education & experiencebachelor’s degree in human resources, business administration, psychology, or a related field preferred.knowledge skills & abilities: highly detail-oriented and organizedstrong verbal and written communication skillsenglish language skills (reading, writing, verbal)excellent problem-solving skillsexcellent customer service skillsstrong organization skillsability to work autonomously, as part of a team as well as participate in team projects ability to multitask and work in a fast-paced, deadline-oriented environmentability to learn new processes, tasks & engage with team remotelymust have a dedicated, quiet work environmentinternet speeds of 100mpbs or more