We keep growing!
join us as a call center supervisor.
your primary responsibility will be to oversee and manage the day-to-day operations of a call center.
you will be responsible for leading and supervising a team of call center agents, ensuring high-quality customer service, meeting performance targets, and driving operational efficiency.
you will play a crucial role in optimizing customer satisfaction, enhancing team performance, and achieving business objectives.
team management responsibilities:
- supervise and provide guidance to a team of call center agents, including recruitment, training, performance management, and professional development.
- conduct regular coaching sessions, and performance evaluations to provide feedback and address any performance issues.
- foster a positive work environment, promote teamwork, and motivate team members to achieve targets.
qualifications and skills:
- proven experience as a call center supervisor or in a similar role.
- strong leadership and people management skills.
- excellent communication and interpersonal skills.
- proficient in call center software and crm systems.
- strong analytical and problem-solving abilities.
- ability to multitask and work effectively in a fast-paced environment.
- knowledge of customer service principles and practices.
as a call center supervisor, you will be responsible for managing a team, ensuring efficient operations, and maintaining high levels of customer satisfaction.
your role is critical in achieving organizational goals and delivering exceptional service to customers.
*benefits*:
base salary
performance bonus
weekly payment
food vouchers
law benefits
fixed schedule with 2 days off
*salary*: from $18,360.00 per month
*experience*:
- call center supervisor: 1 year (preferred)
work location: one location