Tcs is looking for a servicenow admin work modality:hybrid (candidate needs to be located or relocate to querétaro,cdmx, guadalajara or monterrey, it will be requested to attendoffice at least 3 day per week) job summary seeking a highlyskilled sr. Servicenow admin to join dynamic it team.
the idealcandidate will have extensive experience in servicenow, with astrong understanding of it service management (itsm) processes.skill set and experience required - intermediate-advanced englishcommunication - min.
of 3 years servicenow administration -configure and customize the servicenow platform to meet theorganization's specific needs, including setting up modules likeproblem, change, and incident management.
- build catalog andworkspace user experiences and automated process flows.
- manageuser access and permissions, including creating and updating useraccounts, defining roles, and ensuring proper authentication.
-perform regular maintenance tasks, including updating the system,applying patches, and implementing upgrades.
- monitor systemperformance metrics and make recommendations for improvements andoptimizations.
- investigate and resolve support issues reported byend-users, ensuring timely resolution and minimizing downtime.
-provide technical support to users and stakeholders.
- create andmaintain documentation to assist end-users in understandingplatform functionality.
- train users and stakeholders on theservicenow platform.
- manage data within the servicenow platform,including data imports, exports, and transformations.
- create andmaintain reports and dashboards to provide insights into platformperformance and usage.
- integrate servicenow with other systemsand applications.
what we offer to you: - direct contract(indeterminate time with initial probation period) - full payrollscheme - benefits of the law and above tata consultancy services isan equal opportunity employer, our commitment to diversity &inclusion drives our efforts to provide equal opportunity to allcandidates who meet our required knowledge & competency needs,irrespective of any socio-economic background, race, color,national origin, religion, sex, gender identity/expression, age,marital status, disability, sexual orientation or any others.
weencourage anyone interested to build a career in tcs to participatein our recruitment & selection process.