Overviewprimary responsibilities include resolving customer issues related to the online store over the telephone, email, and chat, providing training and coaching to team members in supporting customers, and assisting in data entry to customer service databases.
this is a full-time position for our high season call volume.
responsibilitiesassist customer inquiries related to online store orders and technical specifications, including troubleshooting irrigation products, through inbound calls and chat support.coordinate efforts related to online store chat support.act as a liaison between internal departments to resolve customer inquiries.maintain an excellent relationship with customers by assuring professional and courteous communication in a prompt fashion.enter data into the system regarding customer orders, returns, and credits adhering to customers' requests and following company policies and procedures.report to the proper channel any findings related to system issues and customer complaints.focus on continuous improvement and implement projects related to efficiency, customer satisfaction, cost reduction, or any other focus that will have a positive impact on customers and the company.deliver training to teammates.support other projects within the customer service group.qualificationsminimum qualifications: available to work on weekends.excellent communication skills, both written and verbal, in english to communicate with external and internal customers, or other groups within the company.previous experience with e-commerce, edi, crm, and erp platforms.telephone customer service experience.ability to work extended periods on the telephone helping customers, including customer follow-up.proactive problem-solving approach.excellent judgment in ambiguous situations and creative problem solving; capable of multitasking.experience with ms office tools.high school diploma or technical degree required.desired qualifications: bs or ba degree in a technical or related field.experience working with high-end technical troubleshooting support groups.advanced computer skills.previous experience in irrigation systems.leadership and project management skills.
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