.key responsabilities:- create and implement critical demand planning business process in place. Deploy the way of working with demand planning. Support on demand planners inquiries.- guarantee the correct operation of the blueyonder/orion demand processes in every site for the mexican & cca markets - lan region- facilitate training and certification for key users and end users in blueyonder/orion and sap, following the best practices and assuring top level support to issues, fails and incidences within the system.- provide support for validation, testing and approval changes in blueyonder/orion template configuration for demand planning and sap functionality, as well as any local improvement proposal.- lead and manage the process of documentation and training materials for the business processes.- lead the continuous improvement on demand planning process and deploy as systemic actions or way of working to the demand working team across our mars wrigley lan business.- identify opportunity areas in processes, aligned with internal business partners; driving initiatives, projects and implementing savings strategies and/or operation efficiency to achieve business objectives of the company- guarantee the sustainability of usage of these tools coordinating the support join with the net of key users, mars information service and mars helpdesk.- keep update the demand groups process on jda/orion and sap system.- update the partner functions on the standard weekly plan working with master data.- complete 100% mandatory training program.- communicate product related incidents with impact to the business- implement changes, new process or new products that requires a demand planning change or impact directly on the demand planning process.*own and deliver all approved projects for specific area; create the business requirement document (brd) to make the detailed plan and find the approval with mars information services, make the budget plan alongside with lm.*context and scope:functional expert with capacity to create and implement functional way of workings/ owns the deployment of the process standard through carrying out detailed process audits and leading the key users to comply the fully digital process / collaborative ways of working / develop key user certification/qualified plan to deploy the process / works cross functionally / provides training across different formats (1 to1, in classroom & remote via tc/vc) / covers specific process area for mexican & cca markets (lan region) includes working across the supply chain team members.main kpis:100% compliance of demand data transmition to supply planning100% of weekly phasing and warehouse allocation data transfer100% of compliance on business projectscolarship and skillsuniversity diploma/college degree in engineering, statistics, operations, business administration and/or logisticsdesired: project management and process management certification (pmp/ agile etc