The main objective of the material customer service is to provide customer support to a set list of customer accounts. Has three main focus areas:
* maintenance and understanding of customer demands
* managing customer shipments
* managing communication around areas that impact demand and/or shipments
your responsibilities:
* daily maintenance of demand forecasts and purchase orders into bpcs, ensuring adherence to order acceptance policies
* analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
* managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
* working with production, shipping, materials and other departments to respond to customer inquiries or issues in a timely manner
* developing inventory, production and delivery plans for the customer
* serving as the "voice of the customer" and ensuring that our organization understands customer business requirements and expectations
* assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
* anticipating customers' needs in order to ensure maximum customer satisfaction
* ensures ownership and business continuity for account coverage
qualifications, knowledge and skills:
* bachelor's degree is preferred
* advanced or fluent english – emails and some conference calls in english
* excellent written and spoken communication skills in spanish
* detail oriented with the ability to multi-task and set priorities
* strong desire and ability to serve customers and solve problems
* must be able to work well independently and escalate appropriately
* strong analytical skills including use of excel, including pivot tables, waterfall analysis
* strong knowledge of customer facing eci processes
tipo de puesto: tiempo completo
sueldo: $1.00 - $2.00 al día
experiencia:
* servicio al cliente en seguimiento de materiales: 2 años (deseable)
idioma:
* inglés fluido (deseable)
lugar de trabajo: empleo presencial