*what the role is about*:
*who is our client?
*
the world's most personal music streaming service, with 53 million tracks and a global presence in over 180 countries.
*responsibilities*:
- identify customer issues and collaborate with the team to find practical solutions.
- take ownership of customer cases, ensuring end-to-end resolution.
- provide service to our global customer base in multiple languages.
- take ownership of customer issues, solve problems, and handle cases from start to finish.
- work collaboratively with the team.
- attend regular meetings with team members and managers.
- participate in projects as assigned.
*required skills and qualifications*:
- adaptability: ability to thrive in a fast-paced environment and quickly adapt to changes.
- communication: excellent verbal and written communication skills with colleagues and customers.
- empathy: genuine care for customers' needs and a passion for helping others.
- quick learner: willingness to embrace new ideas, push boundaries, and strive for continuous improvement.
- collaboration: strong team player who understands the importance of working together for success.
- language proficiency: impeccable written and spoken english and portuguese proficiency.
*preferred (nice to have) skills*:
- tech savviness: knowledge of mobile and digital technology.
- support experience: previous work experience in a customer support environment.