Jd.com is one of china’s largest and most innovative e-commerce companies, and jd logistics is its leading supply chain and logistics arm. At jd, we are committed to providing exceptional customer service and maintaining world-class operational standards. We are expanding our team in mexico and are looking for a skilled account manager to ensure the operational success of our key customer accounts.
as an account manager, you will play a critical role in managing and supporting local customer accounts in mexico, ensuring maintenance and operational guarantees are met. This role will specifically focus on managing key accounts while providing operational support to guarantee smooth and efficient service delivery.
key responsibilities:
* key account management: manage and support local accounts ensuring all operational and service needs are met.
* operational support & guarantee: ensure that maintenance and customer operation guarantees are consistently met, addressing any issues in a timely and efficient manner.
* customer relationships: build and maintain strong relationships with local and international clients, acting as the primary point of contact for all operational matters.
* cross-functional collaboration: work closely with internal teams across various functions (logistics, sales, operations) to resolve customer issues and ensure optimal service delivery.
* multilingual communication: facilitate seamless communication across the teams by using your proficiency in english, spanish, and chinese.
requirements:
* fluency in english, spanish, and chinese (both written and spoken) is essential.
* proven experience in account management or customer operations, ideally within the logistics or e-commerce industry.
* strong problem-solving and troubleshooting skills with a focus on operational efficiency.
* excellent interpersonal and communication skills with the ability to manage multiple accounts simultaneously.
* experience working in a multicultural and multinational environment is highly desirable.
seniority level
mid-senior level
employment type
full-time
job function
other
industries
transportation, logistics, supply chain and storage
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