Overview of role:
automation analyst is responsible for supporting continuous improvement initiatives across the hr teams, helping to identify automation opportunties, proposing & creating desktop automation solutions. The role will also involve close partnership with our automation center of excellence (coe) team & peers across our global continuous improvement (ci) team to understand right automation solution, leveraging from internal tools where possible ensuring the roadmap is accurately prioritized & timelines are achieved.
responsibilities:
* identifies technical solutions that meet emerging needs and improve efficiency of processes from an automation perspective.
* implements and maintains applications/developments including configuration, updates, testing, troubleshooting and documentation.
* consults with process owners, supervisors, managers & key stakeholders to understand the improvement opportunity ensuring support in the transformation of high quality, process execution throughout the hr organization.
* act as a change agent to improve existing processes, working closely with our ci champions to leverage from their knowledge & expertise.
* ensure the global ci tracker is up to date, avoiding duplication of items & ensuring accuracy in report outs.
* brings forward new suggestions / ideas through team interactions, feedback & process reviews.
* flexible in approach to support core ci team, taking an interest in training, quality audits & presenting demos and / or status updates.
* ensures regular contact & interactions with regional counterparts to strenghten skill set & support automation progression.
* support global projects as required whilst maintaining steady progress in automation delivery within region.
* actively engage with the global ci team to ensure standardization & alignment of ‘ways of working’ whilst supporting a ‘one team’ mindset.
job requirements:
* experience using ms office 365 process automation tools power automate, power apps and sharepoint
* business intelligence tool (power bi)
* desired knowledge of automation software (uipath, blueprism, etc)
* able to handle large amount of data in excel or other data base programs
* high analytical and problem-solving skills
* desired experience on continuous improvement/lean initiatives
* high english proficiency (written and spoken), capable of delivering presentations in english
* oral and written communication skills
* ability to understand and develop successfully partnerships with customers and peers
* detail oriented
* high customer service orientation