.we focus on helping individuals and businesses transform spaces and create unique experiences.
as an innovative company, we aim to attract top talent to fulfill our mission daily.
through luxury products and the highest quality service, we strive to inspire our clients.
we are currently seeking a professional to join our team as an operations and logistics coordinator, who will be responsible for problem-solving, coordinating e-commerce, and ensuring operational excellence in our scent routes.position summary:the b2b operations manager at aromaria is responsible for ensuring the efficient and timely execution of operational processes related to the installation, maintenance, and management of scent diffusers for the company's commercial clients.
this role is essential to ensuring customer satisfaction, optimizing operational resources, and coordinating internal and external teams.key responsibilities:operational management & supervision:coordinate and oversee the installation of scent diffusers for b2b clients.ensure all installations meet quality standards and committed timelines.manage and optimize service routes for technicians and drivers.monitor and control preventive and corrective maintenance reports.client relations & follow-up:maintain constant communication with clients to ensure optimal service.resolve operational issues that may arise during installations or equipment maintenance.implement strategies to improve customer satisfaction and reduce response times.resource & process optimization:design and implement processes to improve operational efficiency.control the use and availability of supplies and equipment in warehouses.coordinate with the procurement team to manage inventory and suppliers.team management:lead and train the technical and logistics teams.establish performance metrics and kpis to evaluate team effectiveness.develop and implement continuous improvement plans to optimize team performance.internal coordination:work closely with the commercial team for the proper planning of new installations.coordinate with the administration and finance departments to ensure proper billing and service payments.manage operational reports and provide key information to senior management.what we offer:opportunities for professional growth and development.a dynamic and collaborative work environment.competitive salary and additional benefits.job requirements:education: bachelor's degree in business administration, logistics, industrial engineering, or a related field.experience: minimum of 2 to 3 years in operations, logistics, or route management.strong leadership and team management skills.knowledge of route planning and optimization.problem-solving and decision-making capabilities.ability to handle multiple tasks in a dynamic environment.excellent communication and negotiation skills.proficiency in operational management and reporting tools (excel, erp, crm, etc.)