Direct message the job poster from ultim marketing
call center director (leader) at ultim marketing
we're hiring in monterrey! Ready to enjoy the flexibility of working from home? Join the team at ultim call center! We are actively seeking agents for our legal campaigns. If customer service is your forte and you're based in monterrey, we're looking for someone like you!
responsibilities
legal campaign: manage appointment scheduling and client coordination for our legal services.
work from home: must be based in monterrey.
flexible full-time schedules: different shifts available.
growth opportunities: thrive in a supportive environment.
qualifications
1. proven experience: previous work in call centers or customer support, adept at handling phone and email simultaneously.
2. multitasking mastery: efficiently manage multiple customer interactions at once.
3. strong written communication: deliver clear, concise, and professional responses.
4. problem-solving prowess: quickly identify and resolve customer issues.
5. empathy & patience: skillfully handle complaints and defuse tensions.
6. attention to detail: ensure precise documentation of customer interactions.
7. adaptability: flexibility to shift priorities in a fast-paced setting.
8. time management: organize and prioritize tasks effectively.
9. fluency in english: must be 100% fluent in both verbal and written english.
compensation and benefits
we offer a competitive base salary, plus legally mandated benefits, including vacation, year-end bonus, social security, and more. The position includes paid training, and computer equipment will be provided at no cost after completing the temporary contract.
training and development
we are committed to your professional growth, offering comprehensive training programs and ongoing development opportunities.
work environment and culture
at ultim, you’ll be part of a remote work environment emphasizing teamwork, open communication, and creativity, fostering a place where every team member feels valued and motivated.
don’t miss this opportunity to advance your career from the comfort of your home. Apply today at ultim marketing and become a key part of our thriving community! If you have questions or need more details, please dm me.
please note that fluency in verbal and written english is an essential requirement for this position.
seniority level
* entry level
employment type
* full-time
industries
* marketing services
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