._founded in 1910, kone is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle.
our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable.
our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by forbes, corporate knights for clean capitalism and others.are you ready to make your next career move to join our team as a technical helpdesk troubleshooter in mérida?As our next technical helpdesk troubleshooter, you will support maintenance technicians in resolving technical issues, working to ensure products are maintained in compliance with kone's safety, process and quality requirements.
*_responsibilities include, but are not limited to: _*technical help desk and site support services for front lines*- provide remote technical support for maintenance technicians in identifying the root cause and corrective solution- provide spare part identification support- support in proximity stock definition for new lis- provide 24/7 connected services analytics and support by evaluating non-standard and non-urgent service needs- together with 24/7 operations center support technicians in configuring and repairing krm devices and connections- log all cases to thd tool- when needed, assign/direct the case to a relevant expert in the organization or escalate to global- create knowledge base articles- propose sales solutions (packaged service repairs) to improve equipment reliability, comfort and safety- support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract*training*:- train local technicians during site visits and/or deliver scheduled training sessions- co-operate with and provide expertise to local training centers in training courses*quality*:- create quality reports in to thd tool after remote support and/or site visits and list issues which require corrective actions- identify proactively root causes for the issues and forward corrective actions according to kone process requirements (e.g.
trainings, guidelines, field letters etc.
)- cor review / identify units for clinica visits- note: clinica visits performed by field troubleshooter*safety*:- be aware and operate within kone safety requirements- ensure each site follows the global safety processes and guidelines- follow the safety procedures and rules of customers, partners and kone