This position focuses on enhancing customer relationships and driving sales performance while ensuring a high level of customer satisfaction.
*key responsibilities*
- *customer insights*: collect and analyze customer feedback and data to inform strategies for both development and experience enhancements.
- *sales strategy*: implement sales strategies that focus on customer needs, aiming to drive revenue through upselling and cross-selling opportunities.
- *customer journey mapping*: analyze the entire customer journey to identify touchpoints and improve the overall experience.
- *cross-functional collaboration*: work closely with marketing, sales, product development, and customer service teams to ensure a cohesive approach to customer engagement.
- *performance metrics*: establish and monitor kpis
- *problem solving*: address and resolve customer issues promptly to enhance satisfaction and retention.
skills and qualifications
- customer-centric approach
- strong communication skills
- analytical mindset
- problem-solving skills
tipo de puesto: tiempo completo, por tiempo indeterminado
sueldo: $72,000.00 - $78,000.00 al mes
beneficios:
- seguro de gastos médicos
- seguro de vida
tipo de jornada:
- diurno
escolaridad:
- licenciatura terminada (obligatorio)
lugar de trabajo: empleo presencial