*_ responsibilities:_*
- owns the customer operational business relationship of mid-size to large domestic accounts.
- acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication.
- leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
- represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., product warranty support and cost analysis, and service product marketing content/collateral.
- performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
- collaborates with regions/ww regarding service and support planning, implementation and performance.
- responsible for cost management revenue as part of the achievement of gross margin achievement and supports identifying incremental revenue opportunities
- utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
- leads key business initiatives in support of operational or financial improvement.
*_ education and experience required:_*
- typically 3 to 5+ years to establish proven track record in directly related business.
- typically first level university degree or equivalent work experience; advanced degree is a plus.
- an intermediate excel level is required.
*_ knowledge and skills:_*
- ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image.
- moderate knowledge of it and services industry knowledge of company organization, policies, hps services offerings, end to end processes, tools, and routes to market.
- general technical understanding of products.
- problem detection and analysis of root cause to implement a corrective action plan.
applies appropriate technical knowledge and processes to resolve business issues.
- crisis & conflict management.
- leads teams to achieve results.
- moderate level of planning, project management and change management skills.
- good communication skills.
- influence within same team and level.
- ability to build & manage strong business relationships with customers and internal teams.
*disclaimer