*requirements*:- career completed in systems engineer or computer science degree- advanced english (necessary)- minimum experience of 3 years in it- proactive- service attitude- teamwork*responsibilities*:- actively participate in market events organized for the company- installation and configuration of pc, lap top and peripheral devices (printers, scanners, etc.)- installation and configuration of ip and analog telephones (conventional telephones, faxes, etc.). and mobile telephones (cellphones, smartphones, gprs / umts data cards, etc.)- support in all issues of active and passive networks- 1st level maintenance of all it services- maintenance of it inventory database- handling questions and error messages of any kind with the collection and classification in the it service management tool- monitor and change backup tapes in case of local backup infrastructure- provide support to users in all information technologies, mainly in the client area (pc, laptops, mobile devices, printers, smart phones, mobile phones, telephones, client software)- initial analysis of error messages and questions, solving short-term problems, answering simple questions, and implementing workarounds- coordination between users and technical support units (2nd and 3rd level).- attend to user requirements and change requests for all client hardware and software issues- verify compliance with fair use regulations in cooperation with second level support- implementation of client software as part of the first level activities.- proactively inform users about technical failures and operational report.- use, create and update operating manuals, instructions and checklists, as well as the it knowledge base- plan, organize, prepare, and provide training for customer hardware, software, and communication devices*we offer*:- law benefits- saving fund- christmas bonus- grocery vouchers- major and minor insurance- life insurancetipo de puesto: tiempo completosalario: $1.00 al meshorario:- turno de 10 horas