Ciudad de méxico | local account manager
hace 1 día sé de los primeros 25 solicitantes
descripción de la empresa
“we’re not in the shipping business; we’re in the information business” -peter rose, expeditors founder
global supply chain management is what we do, but at the heart of expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
* 18,000 trained professionals
* 250+ locations worldwide
* fortune 500
* globally unified systems
summary description:
develop, maintain, lead and measure expeditors' product and service deliverables to satisfy the specific needs of a customer account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.
key responsibilities:
expeditors core competencies
this section lists the core business-critical skills, knowledge and behavior applicable to all expeditors employees, regardless of position, and should not be edited.
* exceptional customer service: exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction.
* job execution: consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network.
* reliability: consistently meets deadlines. Is punctual and can be relied on for planning purposes.
* collaboration: displays a willingness to accomplish not only his/her own job responsibilities but is willing, without request, to aid and assist others to the benefit of the company and/or customers.
* communication: effectively listens to others and communicates in a professional manner, both internally and externally.
* culture: exhibits and promotes the company’s 10 cultural attributes: appearance, attitude, confidence, curiosity, excellence, integrity, pride, resolute, sense of humor, and visionary.
* personal growth and development: participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.
account manager core competencies
this section lists the core business-critical skills, knowledge and behavior applicable to account managers and should not be edited.
* business development: uses business acumen and strategic thinking to plan and execute effective needs assessments; identify strategic improvement and value-creating opportunities.
* customer management: continuously builds and maintains strong relationships throughout a customer's business hierarchy.
* customer ecosystem expertise: develops and maintains knowledge and expertise for respective customer ecosystems.
* business intelligence: develops and maintains data fluency combined with effective use of business intelligence tools.
account manager-specific tasks and duties:
* maintain customer sops.
* create and communicate a strategic business plan for their customers.
* initiate value-added solutions.
* develop relationships within the customer's organization.
* promote expeditors marketing activities and customer events.
* manage activity in the crm.
retention:
* establish proper customer business mapping to ensure complete understanding of customer's global business.
* create and communicate a global strategic business plan.
* ensuring global visibility and collaboration across expeditors network.
development:
* pursue a larger global wallet share with all customers.
* collaborate with various departments and branches.
* promote expeditors marketing activities and customer events.
physical demands:
* use of standard office equipment.
* travel independently to a wide variety of off-site locations.
requisitos:
* university / college degree or equivalent business qualifications.
* minimum 3 years expeditors experience.
* proven work experience in business development.
* knowledge of expeditors’ products and services.
* knowledge of required expeditors’ operating systems.
* proficient in ms office and crm software.
* strong presentation and analytical skills.
información adicional:
expeditors ofrece excelentes beneficios:
* sueldo competitivo
* prestaciones superiores a la ley
* seguro de vida
* seguro de gastos médicos mayores
* plan de compra de acciones para empleados
* programa de capacitación y desarrollo de personal
all your information will be kept confidential according to eeo guidelines.
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