The customer service representative handles a variety of tasks and has the ability to meet established transactional deadlines within a high volume call center.
the individual must work efficiently and accurately in a team based environment.
*main activities*:
- possesses basic account management skills and learns laird products and services capabilities.
- interacts with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery
- identifies special requirements to include product configuration, testing and shipment dates for orders.
communicates and reviews with senior representatives to determine course of action.
- coordinates with appropriate groups all special requirements to include product configuration, testing and shipment dates for orders
- work with other departments to successfully resolve customer issues in a timely fashion
- learns laird product and services capabilities and is able to suggest some alternatives to customers
- builds and maintains client relationships
- follows departmental processes to resolve product and service problems
*requirements*:
- bachelor's degree
- customer support experience
- experience in a high performance team-based environment preferred
- basic understanding of world class customer service
- ability to create a "cared for" customer atmosphere
- demonstrates sound business judgment and decision making
- excellent verbal and written communication and problem solving skills
- strong business correspondence skills
- thorough understanding of internet technologies including browser basics.
- computer competencies including: ms outlook, word, and excel
- ability to present the product and the company in a professional manner
- team player with positive attitude
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