Engineers in customer success services (css) enable long term advanced support relationships with many of oracle's largest customers.
- click here for more information about css
- global expertise center engineers (gec) provide support in the continuous operational improvement of oracle environments.
- gec engineers do this by leveraging oracle’s support-based intellectual property and customers’ experiences throughout their involvement with oracle’s technologies. Our goal is for every customer to gain ever-more value from their oracle solutions by helping them make well informed decisions regarding the implementation, management and use of oracle technologies.
*what you’ll do*
- learn from experts and contribute to bring value to our customers leveraging on oracle’s international network of experts.
- use oracle internal tools, resources, and network to learn and stay up to date with on innovation and leading technologies.
- contribute as a team member on customer projects together with oracle experts and leaders.
- consult with clients to understand their business requirements and map them to our solutions and services.
- learn how to design solutions using oracle leading technology and consulting methods, tools, and best practices.
- support customer relationships with css focused on collaborative, long-term partnerships.
- able to demonstrate time management.
- able to complete individual goals as well as work in a team environment.
- demonstrated ability to communicate using technical concepts. Working knowledge of oracle products is a plus but not necessary.
- professional demeanor.
- availability to work in scheduled out of hours operations when required.
Css-earlycareer
career level - ic1
*what you’ll bring*
- bachelor’s degree or up to 2 years relevant experience.
- technical aptitude: you have an interest, understanding and curiosity in cloud technology concepts such as artificial intelligence, blockchain, machine learning, devops, security and oracle cloud infrastructure
- fluency in english.
- communication skills: you have an ability to collaborate and present concepts clearly.
- innovation: you’re open to new ideas and challenges
- agility: you’re a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go.
- drive: you have a “roll-up-the-sleeves” and “get the job done” attitude.
- resilient and capable of working effectively under pressure.
- strong organization, negotiation, and planning skills
- high energy: you’re optimistic, always eager to interact and influence people.
- teamwork: you’re a fantastic team player who also loves smashing individual goals.
- critical thinking: you’re a natural strategist who can analyze situations, identify issues, and solve problems creatively.
- love & passion for customer success.
*what we’ll give you*
- significant investment in your professional development and a social network of resources and thought leaders inside oracle.
- fun and flexible work for the ideal work-life balance
- an inspiring, inclusive, and multicultural community that values fresh perspectives.
- a buddy program: a senior expert will be assigned to work closely with you.
- a defined career progression based on annual performance and personal development followed closely by a direct manager.
- the opportunity to engage with a variety of customers in multiple areas.
- competitive pay and excellent benefits that will help you do your best work.
- relocation to mdc guadalajara, one of the best facilities to incubate your potential.