.flo networks is a leading provider of telecommunications services between the us and mexico.
we provide connectivity and managed services to fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries.
*the role*:*the responsibilities*:- hardware replacement of faulty core network equipment.- identify affected customer and backbone services for scheduled maintenance windows using the network inventory system.- monitor backbone network alarms and proactively work on tickets in collaboration with other departments (infrastructure & remote hands) to solve network issues.- collaborate with transport, netops and neteng departments on projects in order to accelerate knowledge transfer.- educate, develop and train team members in technical and support center related areas.- ownership and resolution of difficult issues that require assistance from other departments or vendors.- document network changes in network inventory systems when a change in a circuit or service is needed in order to fix a problem.- monitor peering & transit bgp sessions and work with internal and external peers to clear alarms.- monitor bgpmon alarms, identify route hijacks and route leaks, and work with netops department to solve bgp route issues.- escalate tickets to internal departments (netops, transport, neeng) or equipment vendors when the troubleshooting requires more technical expertise.- collaborate with the logistics department to execute the rma process when a faulty hardware must be replaced, providing technical evidence and information of the fault.- open tickets with circuit and fiber providers when backbone segments are affected.- manipulate backbone configuration (bgp, communities, igp metrics) to load balance traffic in case fiber cuts events.- in case fiber cuts, run remote otdr traces to identify the cut location and provide information to the noc team.- monitor optical transport infrastructure and proactively work in alarms.
follow up with internal departments to ensure service goals are met.- monitor and fix backbone interface flaps.- monitor and fix interface errors (inputs & crcs) of core networks elements (ip & transport).- monitor and fix bfd alarms of the transport network.- support escalations of the noc l2 team.- support software upgrades of the core infrastructure equipment.- support escalation of enterprise services (sdwan, managed security.- support maintenance windows when a network segment or device will be affected.- proactively audit the network infrastructure and core services.- collaborate with third-party support and service vendors to ensure that the network stays operational.
*the requirements*:- bachelor's degree in telecommunications, computer engineering, or related field.- +5 years' experience managing and delivering network infrastructure and connectivity.- routing and switching technology experience