Company descriptionintroducing raffles al areen palace bahrain, an extraordinary addition to raffles hotel's renowned portfolio.
this ultra-luxury property offers a unique experience as "the palace of the secret garden."
with 78 private pool villas ranging from 1 to 3 bedrooms, raffles al areen palace bahrain redefines luxury hospitality in bahrain.
our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy.
our dedicated team of raffles legendary butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest.
conveniently located just 40 minutes from the airport and 30 minutes from the city center, raffles al areen palace bahrain offers easy access to exhibition world bahrain, bahrain international circuit (bic), and the al dana amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
job descriptionchampions arrival and departure experience of guestsensure adherence of arrival/departure service sequenceassists to direct and walk guests to their destination in the hotelready to undertake all roles including the night shifts of the front office teamtakes responsibility and ownership in creating personal connections through emotional luxury between raffles ambassadors and guestsenforces property management system etiquette and accuracy of administrative dutiesperform check in, check out and room change procedures and ensure all data are entered completely into the hotel systemsassists with daily shift's bookkeeping of front office teamcollaborate with housekeeping team on upkeeping of cleanliness in front of house areasmaintain cashier float and ensure accurate daily report of all money receivedassists other hotel department functions when the need arisesupkeep personal grooming standards, ensures discipline, and efficiency of dutiestraining and coordination with supporting departmentspromptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests' requests.ensures service standards and individual performance are aligned with accor values - guest passion, trust, sustainable performance, spirit of conquest, innovation and respect.executes the annual upsell strategy and strive to achieve targets as set by managementensures guests receive the experience as detailed in brand standard operation procedure (sop), as well as forbes 5 star / leading quality assurance (lqa) standards and aims to achieve the scores and goals set by managementperforms any duties and special projects as requested by management whether in own department or any other department in the hotelreports any suspicious behaviour of guests and staff to the managers and securityensures that all potential and real hazards are reported appropriately immediatelyfully understands the hotel's fire, emergency and evacuation procedures qualificationspossesses strong interpersonal skills and ability to communicate in second languagemanages all guests/team members' needs with equal drivecarries an eye for detail and an approachable demeanor for all guests and team membersensures security and confidentiality of guest and hotel information in accordance to company/country's data security actpossesses good computer and property management system knowledgehigh level of integrity, enthusiasm, dedication for continuous improvementembraces change and open-minded in a dynamic work environmenthas an understanding of the middle eastern clientele and culturehas an understanding of key stakeholders in the luxury travel space additional informationopportunity to join the first raffles in bahrainemployee benefit card offering discounted rates in accor worldwidelearning programs through our academiesopportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our corporate social responsibility activities.
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