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| my account optionsjob description - back office bilingual agent (03vpx)back office bilingual agentat percepta, we bring first-class service across each market we support.what you'll be doingthe pro intelligence fulfillment specialist role ensures our customer accounts are processed in accordance with company policy and all market regulation guidance.
fpi services include telematics, data services, charging, and fleet management.
this role is responsible for multi-tier support and triage of customer issues associated with fpi software, hardware, and systems.during a typical day, you'llreview sales contracts for accuracy, with data entry in salesforce.provision new products to customer accounts.provide administrative problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions as needed.escalate issues as necessary to project management, customer success managers, sales team, and support engineering.capture customer support issue trends and report to management.what you bring to the rolehigh school diploma required.3 years contact center experience required.previous experience working on a percepta or ford program advantageous.understanding of operations program handling processes preferred.high attention to detail.excellent written, verbal, and listening skills.strong empathy along with an awareness of customer/user loyalty drivers.ability to work well with all levels of the organization.excellent organizational, time management, and strong problem-solving skills.logical thinker.proven ability to work in a fast-paced environment.what you can expect$90 mxn per hourm-f 8am-8pm hooployalty bonus (as of the second year worked)12 days of vacationvacation bonus (25% - 1st year; 50% - successive years)christmas bonus (15 days)restaurant card (after 90 days of employment)life insurance (24 months of salary)training and development opportunities (percepta college)employee referral program ($10,000 mxn after 90 days of employment)employee discountabout perceptaestablished in 2000, percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.our values are the heartbeat of our organization, and we live, breathe, and play by them everyday.
as a percepta team member, you can expect:culture of service – to be treated like you are the customer from day one.teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions.respect – a team that is accountable, dependable, and gives you their full attention.proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.career growth – lots of learning opportunities for aspiring minds