We are seeking a dedicated and reliable professionalwith strong adaptability and a stable career mindset.
whiletechnical skills can be developed through training, candidatesshould have a solid educational background in the relevant field.responsibility and the ability to thrive in a dynamic environmentare our top priorities.
we need an experienced it operationtechnician to join our dedicated cloud operations team.
in thisrole, you will be responsible for maintaining the integrity,efficiency, and security of our cloud infrastructure.
you willperform advanced technical tasks, troubleshoot complex issues, andcontribute to process improvements that enhance our operationaleffectiveness.
the ideal candidate is a proactive problem-solverwith strong technical expertise and a commitment to continuouslearning in a rapidly evolving technological landscape.
? Performroutine and complex maintenance tasks on cloud equipment, includingservers, storage systems, and network devices.
? Troubleshoothardware and network issues, leveraging diagnostic tools andcollaborating with cross-functional teams to resolve incidentsefficiently.
? Monitor system performance using dcim tools andrespond promptly to alerts, ensuring minimal disruption toservices.
? Implement and adhere to policies and procedures,including change management, incident management, and securityprotocols.
? Participate in cloud operation projects, such asequipment installations, migrations, and upgrades, ensuring theyare completed within defined timelines and quality standards.
?Support capacity planning by tracking resource utilization.
?Document all activities thoroughly and accurately, maintainingclear and up-to-date records in compliance with audit requirements.? Collaborate with it teams and vendors to coordinate repairs,replacements, or upgrades, ensuring minimal downtime and effectivecommunication.
? Respond promptly to emergency situations,following established contingency plans.
? Support team leader toprovide training and guidance to junior technicians, fostering aculture of teamwork and continuous improvement.
minimumqualification: ? Bachelor's degree or equivalent ? Able tocommunicate in english.
? 3+ years of hands-on experience as a ittechnician or in a related it operations role.
? Strongunderstanding of cloud infrastructure, including servers, storagesystems, networking (cisco, juniper), and power/cooling systems.
?Proficient in troubleshooting techniques for hardware and networkissues.
? Familiarity with dcim software and monitoring tools.
?Able to work on-site in queretato, mexico 100% of the time.
?Flexibility to work off-hours, weekends, or be on-call as part of arotation schedule.
? Must hold mexican citizenship.
preferredqualification: ? Additional technical certifications (e.g., comptiaa+, network+, server+) are a plus.
? Strong communication skillsand attention to detail.
? Knowledge of itil processes and itservice management best practices.
? Excellent problem-solvingskills and ability to work under pressure.
? Able to communicate inboth english and spanish.
? Ability to read and interpret technicalmanuals, diagrams, and schematics.
? Strong interpersonal andcommunication skills, both written and verbal.
? Excellentproblem-solving skills and ability to work independently or as partof a team.
? Industry certifications such as comptia server+,network+, ccna, or equivalent are highly desirable.
? Collaboratewith cross-functional teams, including it, facilities, andsecurity, to ensure seamless operation and continuous improvementof processes.