Position summary :would be required to support customer with engineering work related to above skills. Physical installs and decommissioning of handsets, switches, etc. Provide remote support of voice/data gear during incidents, building power downs, etc. Perform voice cpe backups/reboots. Research and/or apply vulnerabilities/patches, policy and routing changes.primary skills required:knowledge and troubleshooting experience ofavaya voice platform sw & hw, nice call recording, cisco call manager, cisco nac, bvoip (ip flex & tao), ip toll free (route-it, business center, etc.), smart hands for voice/data gear, planned maintenance, entrado egw, webex, genesys, ms teams voice, ucas, various softphone appcore responsibilities:support customer with downtime, manage incidents, perform periodic updates on customer devicesshould be able to handle escalations.regular meeting participation.executive support for various individualsbuild custom reportsperform on-site and remote health checksprocess changes and support projects.change control compliance.update tickets and assorted admin work.should be available to support customer outside working hours on any immediate downtime.requirements:excellent communication skills.8+ years of experience working with voice and datawell verse with voice platformsknowledge of routing/ switching/ telco-transport layer/ mobility and isp environments, lan, wan, knowledge of ip, enterprise network, sip and bvoip.excellent problem-solving and analytical abilitiesexcellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.resourceful, with the ability to work independently.strong time management skills and attention to detailability to multi-task activities with shifting priorities change practice sme#j-18808-ljbffr