.your tasksplan, supervise and monitor the activities of the ea sw mx team.
assign priorities based on analysis of each requirement and its impact on the operation of the company.
formalize internal work processes, develop standards and generate the necessary documentation to guaranty the optimal operation of the systems, their maintenance and support.guaranty the accomplishment of the established agreements on america/ww sla (service level agreement) for full customer satisfaction and reach the goals of the group.
*profile*:- b.a.sc.
information technology- b.a.sc.
engineering- experience in it administration and service task- 1 to 2 years experience in participation in projects of global impact, as well as support and experience in defining processes within the area of product lifecycle in the area of engineering- 2 years minimum in the administration and coordination of staff.- must be experienced with pc based programs such as microsoft office (ie excel, word, powerpoint, project)- knowledge about agile methodologies (scrum/kanban)- good understanding of the it service managment processes- excellent interpersonal, verbal and written communication skills with strong customer focus*offer*:main functions:- ensuring the planning and implementation of training plan for the team according with their needs and the area of their responsibilities.- oversee the enforcement of the discipline guidelines established by the plant- approve vacation periods for the team- resolve personal conflicts of the team- generate a good harmony within the working group- ensuring and measuring customer satisfaction in each of our services to determine the level of compliance of our sla (service level agreement) and reach the target set for the group.- manage and monitor internal documents of the area.
generation of control documents for the proper administration of projects / services- manage and control the budget for the area.- identify areas of opportunity and development for the working group- ensuring the availability of the necessary technology to ensure optimal and a high level of support and performance of our services- actively participate in meetings and / or conferences that convene ea coc members in any of the towns of the overall area.- support users to identify and define their needs through counseling and depth meetings to meet your requirement and propose the best solution to their problem.- follow up local procurement ensuring that these are within corporate guidelines and global- knowledge about ibm elm clients is considered a plus- strong communication and interpersonal skills- knowledge about jazz is a plus- knowledge about oracle db is a plusabout uscontinental desarrolla tecnologías y servicios vanguardistas para la movilidad sostenible e interconectada de personas y bienes.
fundada en 1871, la empresa de tecnología ofrece soluciones seguras, eficientes, inteligentes y asequibles para vehículos, máquinas, tráfico y transporte