We are looking for account managers to create long-term, trusting relationships with our customers.
the account manager will oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.
*responsibilities*:
- overseeing customer account management, including negotiating contracts and agreements to maximize profit
- serve as the lead point of contact for any and all matters specific to accounts
- build and maintain strong, long-lasting client relationships
- develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- work with teams to improve the entire customer experience
- work with all levels of people in an organization to reach desired customer service and revenues.
- clearly communicate cases and work with them to close them
- develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- assist with challenging client requests or issue escalations as needed
- ability to onboard and provide on-going training to key customers
- must be able to define and maintain customer pipeline and work on a daily basis sales funnel and meet monthly account sales revenue targets.
- become a mentor to customers by building and maintaining positive working relationships with customers
*requirements*:
- proven work experience as an account manager, key account manager, sales account manager, or relevant supervisory role
- strong sales knowledge
- analytical and strategic thinking
- organizational skills and reliability
- demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
- solid experience with crm software and ms office (particularly ms excel)
- experience delivering client-focused solutions to customer needs
- proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- excellent listening, negotiation and presentation abilities
- strong verbal and written communication skills
- ba/bs degree in business administration, sales or relevant field
- medical sales background is a plus, but not required
- bi-lingual (spanish and english) is a plus
- time zone 9am mst - 6pm mst
- strong analytical, problem-solving, organizational and project management skills
compensation will depend on experience.
references will be required.