Job description:
we are seeking a highly organized and experienced hvac administrative coordinator to provide virtual assistance and manage our team of us-based technicians. The ideal candidate will possess extensive experience in the hvac industry and exhibit exceptional administrative and organizational skills. This candidate should be 100% bilingual, fluent in english, and will provide urgent remote assistance to our us-based technicians. The ideal candidate should be able to troubleshoot via phone call.
key responsibilities:
* coordinate and manage schedules for hvac technicians to ensure timely and efficient service delivery.
* provide virtual support and oversight to technicians, ensuring adherence to quality standards.
* troubleshoot remotely.
* handle customer inquiries and service requests, delivering excellent customer service and support.
* maintain accurate and up-to-date service records and documentation, ensuring compliance with industry regulations.
* train and reinforce knowledge to the team on-site and remotely.
qualifications:
* proven experience in the hvac industry.
* strong administrative and organizational skills.
* excellent communication and customer service skills.
* c1 level of english.
* ability to manage multiple tasks and work under pressure.
apply now to join our team and contribute to our commitment to quality service and customer satisfaction.
#j-18808-ljbffr