Company overviewaudible is a leading producer and provider of audio storytelling.
our mission is to spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.we are a global company with an entrepreneurial spirit, built on our people principles and our commitment to building more equitable communities in the cities we call home.about this rolewe are seeking a dynamic and motivated senior support engineer to join our growing team.
as a member of our team, you will have the opportunity to develop your career while supporting audible's services, platforms, and unique activate caring culture.this role requires a technical lead who can act as a subject matter expert for one or more services, viewed as a support leader throughout the larger organization, and regularly engaged to work on cross-team planning.
you will lead large multi-team projects, resolve the most complex support issues, and drive the team to improve operational efficiency for all services through the identification and development of slas, metrics, monitors, procedures, tools, and documentation.you will think proactively and work to prevent support issues before they arise, participate in design reviews to identify and mitigate support risks, and work closely with development and qa teams to improve the change management life-cycle.