.the talent acquisition operation service analyst ii performs operational and customer services for the entire ta department.
the role- includes troubleshooting and providing solutions to hiring processes, compliance monitoring, managing customer inquiries, and assisting in- departments.
the role works closely with certain key vendors to integrate and manage the flow of work.
*key responsibilities*:vendor management- manages day-to-day vendor relations with kelly services vendor (enterprise's clerical and non-professional contingent laborsolution) and sterling (enterprise drug and background solution)- reviews, analyzes, and recommends improvements on vendor performance against service level metrics and agreements toensure quality and efficiency - attend weekly vendor calls to address performance issues- manages tier 2 customer services issues relating to sterling and kelly services and serve as escalation for the talentacquisition team; responsible for solvingissues- sap error report/sox compliance- using daily sap error report (sox compliance) identify business issues, investigates and researches root cause to develop abusiness solution recommendation; drives timely and efficient resolutions of sap errors; consults with recruiters on- recommended solution and future process improvements to avoid future errors- constructs just-in-time training and communication to mitigate issues and errors; also ongoing monthly distribution of processimprovements, tips and training material to ta and field recruiting teams-- identifies process gaps and recommends changes and communications needed to reduce overall errors- independently analyzes trends and informs leadership on possible new processes and best practices based on industryresearch; analyzes quantitative, qualitative and trend data:- analyzes information from a variety of sources (i.e.
sap and taleo)l identifies how individual data points fit into a larger circumstance- develops and maintains reports and communicate findings to involved parties (i.e.
recruiters, search associates, and- managers)- develops key internal/external relationships (recruiters, search associates, and managers) to drive results and customersatisfaction- maintains key data for quarterly sox reviewcompliance and process improvement- reviews and assists with compliance auditing (i.e.
hire file, salary analysis, i-9)accurate onboarding data while working closely with the recruiters- monitors i9 process and issues through our i9 hire right vendor- conducts ongoing assessments of processes and make recommendations for improvements- participates in ta department and team level projects focused on processes and technology improvements (i.e