*bilingual call center supervisor (sales)*tipo de empleo*: tiempo completo- *turno y horario*: turno de 10 horas lunes a viernes (sábado eventual)- *idioma*: inglés (indispensable, tanto hablado como escrito)- *modalidad del empleo*: presencial- *experiência*: de supervisión comprobable- *bono mensual*:por métricas del equipo*summary*complete day-to-day tasks that include, but are not limited to:managing team, as well as meeting kpis and company goals.
monitor individual and team performance, identifies opportunity areas and creates action plans for improvement.key duties and responsibilities:- manage employee schedules, monitor calls and provide support with questions regarding the product.- lead, motivate and train staff to meet established goals and objectives.- monitor performance, provide and document constructive feedback to ensure quality and procedural compliance.- establish and execute development plans to ensure continuous improvement in operational proficiency, quality and customer satisfaction.- ensure timely evaluation of employee performance and incentive tracking.- take escalation calls and turn them into learning opportunities.- elaborate and execute motivational plans and activities to promote a great working environment.- prepare for weekly and quarterly business review meetings.- collaborate with other areas to ensure company policies compliance.- serve as liaison between company and client, balancing client needs with business goals.
*qualifications*:- demonstrated proficiency in managing and motivating teams.- adaptability to manage constantly changing priorities and workflow.- work efficiently in a high demand, team oriented and fast-paced environment.- ability to work and communicate effectively with all levels of the organization.- ability to make timely and sound decisions under pressure.- time management.- computer and excel proficiency.- proficiency in spoken and written english.
*_this is an on-site position._tipo de puesto: tiempo completosalario: $6,900.00 - $7,700.00 al meshorario:- turno de 10 horasprestaciones:- caja de ahorro- vales de despensatipos de compensaciones:- bono de asistencia- bono de productividad- bono de puntualidad- bono mensualeducación:- bachillerato terminado (deseable)experiência:- atención al cliente: 1 año (deseable)idioma:- inglés (deseable)lugar de trabajo: empleo presencial