."We're not in the shipping business; we're in the information business" -peter rose, expeditors founderglobal supply chain management is what we do, but at the heart of expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals250+ locations worldwideglobally unified systemssummary description:develop, maintain, lead and measure expeditors' product and service deliverables to satisfy the specific needs of a customer account(s).
continually seek opportunities for service enhancement and improved tactical management.
increase our share of customer business on an annual basis.key responsibilities:expeditors core competenciesexceptional customer service: exceeds customer expectations by anticipating, understanding and meeting needs.
is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction.job execution: consistently completes quality work that matches job expectations.
is committed to operational excellence and continuous improvement for own job function and across the network.reliability: consistently meets deadlines.
is punctual and can be relied on for planning purposes.
is organized, manages own time effectively and can prioritize.communication: effectively listens to others and communicates in a professional manner.
provides relevant and timely information to co-workers, customers and service providers.culture: exhibits and promotes the company's 10 cultural attributes: appearance, attitude, confidence, curiosity, excellence, integrity, pride, resolute, sense of humor, and visionary.personal growth and development: participates in training within the company's guidelines, completing at least 52 hours of relevant training per year.account manager core competenciesbusiness development: uses business acumen and strategic thinking to identify strategic improvement and value-creating opportunities.customer management: continuously builds and maintains strong relationships throughout a customer's business hierarchy.customer ecosystem expertise: develops and maintains knowledge and expertise for respective customer ecosystems.account manager-specific tasks and dutiesmaintain customer sops.create and communicate a strategic business plan for their customers.initiate value-added solutions.develop relationships within the customer's organization.manage activity in the crm.retentionestablish proper customer business mapping.create and communicate a global strategic business plan.ensure global visibility and collaboration across expeditors network.physical demandsuse of standard office equipment.write with pencil/pen/marker.functions performed primarily while seated at desk