*job title*: front desk concierge
*department*:front desk
*reports to*:operationsmanager
*location*: musa, on-site
*employment classification*:full-time
*our people-first culture*:at musa our team of employees are critically important to us.
we are not interested in any definition of success that does not include caring for our employees and deliberately creating opportunities for growth in their employment and thriving in their personal lives.
our directors are critical in musa's ability to be the people-first organization that pushes the boundary of the current employee/employer paradigm and honors the personhood of every individual that relates to musa through direct employment or otherwise.
*key responsibilities*:
*guest services & interaction*:
- welcome guests upon arrival, assist with check-in and check-out procedures, and ensure a smooth and pleasant experience.
- serve as the primary contact for guests throughout their stay, addressing requests, inquiries, and concerns with professionalism and efficiency.
- anticipate guest needs and provide personalized recommendations for dining, entertainment, and local attractions.
- coordinate special guest requests, such as transportation, reservations, and room service, to ensure timely and satisfactory service.
*communication & coordination*:
- act as a liaison between guests and various hotel departments (housekeeping, food & beverage, maintenance, etc.)
to coordinate services and ensure guest satisfaction.
- facilitate communication between guests and staff to resolve issues and address concerns.
- maintain clear and prompt communication with other departments to fulfill guest requests efficiently.
*reservations & administrative support*:
- manage guest reservations and room assignments, ensuring accuracy in bookings and special requests.
- process guest folios and review charges for accuracy, handling payments and resolving any discrepancies.
*guest relations & issue resolution*:
- address guest complaints and concerns with professionalism, resolving issues promptly or escalating them to the appropriate manager when necessary.
- follow up on guest feedback and inquiries to ensure complete satisfaction.
- maintain up-to-date knowledge of hotel services, amenities, and policies to assist guests effectively.
*concierge services*:
- provide information and recommendations about local attractions, restaurants, transportation, and events.
- assist guests with booking tours, excursions, dining reservations, and securing tickets to local events.
*administrative tasks*:
- review and update guest folios regularly, ensuring all charges are correct and complete before check-out.
- maintain guest records, update preferences, and ensure proper documentation of all interactions and services.
*qualifications*:
- proven experience in front desk, concierge, or customer service roles, preferably in a luxury or hospitality setting.
- strong communication and interpersonal skills with a commitment to delivering exceptional guest service.
- ability to multitask and prioritize in a fast-paced environment.
- strong problem-solving skills and ability to remain calm under pressure.
- familiarity with local attractions, restaurants, and services to provide accurate recommendations.
*work environment*:the role is primarily performed at the front desk, with regular interaction with guests and staff across all hotel departments.
the front desk concierge must be able to handle a dynamic and fast-paced environment while maintaining a positive and professional demeanor at all times.
*statement*
tipo de puesto: tiempo completo
beneficios:
- ayuda o servicio de transporte
- descuento de empleados
- programa de referidos
- servicio de comedor
tipo de jornada:
- incluye fines de semana
- rotativo
- turno de 8 horas
escolaridad:
- secundaria terminada (deseable)
experiência:
- limpieza: 1 año (deseable)
lugar de trabajo: empleo presencial
fecha de inicio prevista: 27/01/2025