Digital solutions business systems analyst - level 7
job posting title
associate, ppm systems & business
summary of position
key responsibilities- triage user support requests (servicenow), providing level 1 business support and troubleshooting for existing implementations, while elevating and tracking more complex issue as needed.
track kpis to meet established service standards.
additional-
- participate in demand management processes to document requirements for system enhancements and modifications.-
qualifications- bachelor's degree in technical or science field.- excellent communication skills, both verbal and written, with the ability to work effectively in a collaborative team environment.- ability to successfully work with personnel from multiple countries and time zones.- experience with javascript is a plus.
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